Terms and Conditions
1. General Provisions
These Terms and Conditions (hereinafter “Terms”) govern the rights and obligations between Teamovio s.r.o., Company ID: [to be filled], registered office: [to be filled] (hereinafter “Provider”) and the client ordering services (hereinafter “Client”) when ordering and delivering team-building and corporate events through the teamovio.cz platform.
By submitting an inquiry through the order form, the Client confirms that they have read and agree to these Terms.
2. Subject of the Agreement
The subject of the agreement is the Provider's commitment to organize a team-building or corporate event for the Client according to the specification stated in the confirmed order, at the agreed date, scope, and location.
The Provider ensures in particular: venue selection and reservation, program preparation, activity coordination, provision of facilitators and instructors, organizational and logistical support, and other services as per the selected package.
3. Order and Confirmation
The order becomes binding upon submission through the order form on the teamovio.cz platform. The Provider will confirm receipt of the order within 24 hours by sending a confirmation to the Client's email address.
The contract is concluded upon the Provider's confirmation of the order. The Provider reserves the right to decline the order if the date or venue is unavailable.
4. Pricing and Payment Terms
The price of services is determined by the selected package and additional services as stated in the order summary. All prices are listed excluding VAT unless stated otherwise.
The Provider will issue an invoice after order confirmation. The invoice is due within 14 days of issuance unless agreed otherwise. In case of late payment, the Provider is entitled to charge statutory interest on arrears.
The Provider may require an advance payment of up to 50% of the total price, particularly for events scheduled within 30 days of order confirmation.
5. Cancellation Policy and Changes
The Client has the right to cancel the order under the following conditions:
- Cancellation more than 30 days before the event — no cancellation fee
- Cancellation 15–30 days before the event — 30% cancellation fee
- Cancellation 7–14 days before the event — 50% cancellation fee
- Cancellation less than 7 days before the event — 80% cancellation fee
- Cancellation less than 48 hours before the event — 100% cancellation fee
Date changes are possible by agreement with the Provider, no later than 14 days before the original event date. No cancellation fee is charged for date changes if the new date is agreed within 90 days of the original date.
6. Rights and Obligations
The Provider undertakes to:
- Deliver the event in the agreed scope and quality
- Inform the Client of all material circumstances relating to the event
- Maintain liability insurance for damages caused to third parties
- Comply with safety regulations and standards
The Client undertakes to:
- Pay the service price duly and on time
- Provide cooperation necessary for the event delivery
- Inform participants about the nature of activities and any health limitations
- Ensure participants follow instructor guidelines and safety rules
7. Liability for Damages
The Provider is liable for damages caused by breach of its obligations under these Terms or the concluded contract. The Provider is not liable for damages caused by force majeure or by actions of the Client or event participants contrary to instructor guidelines.
The Provider's total liability for damages is limited to the price of the ordered services. The Provider is not liable for lost profits or indirect damages.
8. Personal Data Protection
The Provider processes personal data of the Client and event participants in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on personal data processing.
Personal data is processed for the purpose of contract fulfillment, issuing tax documents, and communication with the Client. Data is retained for the duration of the contractual relationship and further for the period required by applicable law.
The Client has the right to access, rectify, erase, restrict processing, and port their data. Requests can be submitted to info@teamovio.cz.
9. Force Majeure
Neither party is liable for failure to fulfill obligations caused by force majeure (e.g., natural disasters, epidemics, armed conflicts, decisions of public authorities). In case of force majeure, the event date will be rescheduled by mutual agreement without a cancellation fee.
10. Final Provisions
These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
Any disputes shall be resolved primarily by amicable means. If no settlement is reached, the court with jurisdiction over the Provider's registered office shall decide.
The Provider reserves the right to amend these Terms unilaterally. The Client will be informed of changes through the teamovio.cz platform. For contracts already concluded, the Terms effective at the date of contract conclusion shall apply.
These terms are effective from January 1, 2025.